Contact, Shipping & Returns
Glasswing ships all domestic and international orders via USPS. Carrier calculated shipping through USPS is shown for all orders at checkout. Please send us a message if you are having any issues or have any questions: firstname.lastname@example.org.
Tracking information is sent once the order has been processed and shipped. International packages cannot be tracked after reaching international customs. Glasswing will not be responsible for any lost or stolen packages once they reach international customs. Additional shipping costs for rejected or returned to shipper packages are the responsibility of the customer. Glasswing is not responsible for customs fees incurred from importing goods. To make custom shipping arrangements, please email us at email@example.com and we will do our best to accommodate you!
Holiday Return & Exchange Policy: For all orders purchased during the month of December, we have extended our 14-day return policy to January 15th for easy gift giving and holiday shopping!
If you would like to return your item please email us (firstname.lastname@example.org) with the following information and we will then email you a prepaid return shipping label.
- Your order number
- The item(s) you'd like to return / exchange
- Any reason your item did not work out (Helps us to better our selection!)
If you'd prefer to ship us your items on your own, Glasswing does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to us. Returned merchandise must be in new condition, unwashed and unworn. Returned items must have the original tags attached.
All sales are final on sale items, swimwear, vintage pieces, watches, gift cards and publications.
Mail Returns to:
1525 Melrose Ave
Glasswing respects your right to privacy. Glasswing will not share or sell your name or personal information.
All prices listed on Glasswingshop.com are up to date and accurate to the best of our ability. In the case that an item is listed incorrectly, we reserve the right to cancel the sale and list the item again at the correct price. If you have any questions about pricing or feel there is incorrect information associated with an item please contact us: email@example.com
The availability of all items listed on Glasswingshop.com are up to date and accurate to the best of our ability. If an item purchased is not available, we will contact the customer to inform them of the cancellation.