Customer Care
Shipping Information
Glasswing offers shipping through USPS, UPS, and DHL. Carrier calculated rates are displayed at checkout, and tracking information is emailed once your order has shipped.
Glasswing is not responsible for packages lost or stolen in transit after they have been picked up by the carrier. The selected shipping service provides insurance up to $100. If your order exceeds this amount and you would like additional coverage, please contact us before your order ships to arrange extra insurance. For packages lost or stolen in transit, please file a claim directly with the carrier selected at checkout.
For international orders, customs duties, taxes, and fees are the recipient’s responsibility. Customers are also responsible for any additional shipping costs associated with packages that are rejected or returned to the sender.
For questions, shipping issues, or custom shipping arrangements, please email hello@glasswingshop.com. We will do our best to help.
Return & Exchange Policy
To make trying on garments at home easier, Glasswing offers complimentary returns and exchanges on eligible domestic orders. We cover return shipping and, for a one-time exchange for a different size or style, shipping for the replacement item. Please review the final sale items listed below before requesting a return.
To request a return or exchange, email hello@glasswingshop.com within 14 days of receiving your order and include:
- Your order number
- The item(s) you would like to return or exchange
- The reason the item did not work out, which helps us improve our selection
Once your request is approved, we will email you a prepaid return shipping label. Returned merchandise must be in new, unwashed, and unworn condition, with all original tags attached. If you choose to arrange your own return shipping, Glasswing cannot provide reimbursement or compensation for packages lost in transit without proof of delivery to us.
All markdowns, swimwear, underwear, watches, gift cards, publications, plants, art, and bath and beauty products are final sale and are not eligible for return or exchange.
OUR MAILING ADDRESS:
Glasswing
1525 Melrose Ave
Seattle WA
98122
PRIVACY POLICY:
Glasswing respects your right to privacy. Glasswing will not share or sell your name or personal information.
Terms of Service
All prices listed on Glasswingshop.com are up to date and accurate to the best of our ability. In the case that an item is listed incorrectly, we reserve the right to cancel the sale and list the item again at the correct price. If you have any questions about pricing or feel there is incorrect information associated with an item please contact us: hello@glasswingshop.com. The availability of all items listed on Glasswingshop.com is up to date and accurate to the best of our ability. If an item purchased is not available, we will contact the customer to inform them of the cancellation.
Orders are processed and shipped out daily, Monday - Friday. Orders placed on the weekend, Saturday and Sunday, may ship out the following Monday. All orders are provided with updates on processing and shipping information is sent automatically.
